Política de Devolução e Garantia da Ambreux

Na Ambreux, queremos que você fique completamente satisfeito com sua compra. Leia atentamente nossa política referente a devoluções, danos e nossa garantia de 2 anos.

Política de devolução de 30 dias

Você tem 30 dias após o recebimento do produto para solicitar uma devolução.

Para que a devolução seja aceita, o produto deve estar nas mesmas condições em que foi recebido: sem uso, com todas as etiquetas originais e na embalagem original. Você também precisará do recibo ou comprovante de compra.

Para iniciar uma devolução, entre em contato conosco pelo e-mail support@ambreux.com. Se sua devolução for aceita, enviaremos instruções sobre como e para onde enviar o pacote. Observe que as devoluções devem ser enviadas somente para o endereço fornecido. Itens devolvidos sem uma solicitação prévia de devolução não serão aceitos.

Você sempre pode entrar em contato conosco para qualquer dúvida sobre devoluções através do e-mail support@ambreux.com .

Danos e Problemas (Inspeção Inicial)

Por favor, inspecione seu pedido imediatamente após o recebimento. Se o item estiver com defeito, danificado ou se você recebeu o item errado, entre em contato conosco pelo e-mail support@ambreux.com em até 48 horas após a entrega. Isso nos permite avaliar o problema prontamente e resolvê-lo. Problemas relatados após esse período inicial de inspeção podem estar cobertos pela nossa garantia de 2 anos, sujeita aos seus termos e condições específicos.

Política de garantia de 2 anos (defeitos de fabricação)

A Ambreux preza pela qualidade de seus produtos. Oferecemos uma garantia de 2 anos a partir da data da compra contra defeitos de fabricação em materiais e mão de obra para todos os nossos óculos de sol, relógios, roupas e acessórios.

O que a nossa garantia cobre (apenas defeitos de fabricação):

• Materials: Defects in the material components of the product (e.g., lens coating failures, structural integrity issues not caused by impact, spontaneous material degradation).
• Workmanship: Flaws arising from the assembly or production process (e.g., improper stitching, loose components like screws that detach shortly after purchase due to incorrect fastening, or non-functional parts due to faulty manufacturing).

What Our Warranty DOES NOT Cover:

Our warranty specifically excludes issues arising from normal wear and tear, misuse, accidental damage, or lack of proper care. This includes, but is not limited to:

• Normal Wear and Tear: Scratches on lenses or watch cases, fading of colors, degradation of materials over time, or general deterioration from regular use.
• Accidental Damage: Breakage, chips, dents, or scratches caused by drops, impacts, crushing, or other external forces.
• Misuse or Abuse: Damage resulting from improper handling, unauthorized repairs or modifications, forcing components (e.g., hinges), exposure to extreme temperatures, contact with harsh chemicals (e.g., perfumes, solvents, cleaning agents not recommended for the product), or prolonged exposure to water (unless the product is specifically rated for such exposure).
• Loss of Components: Loss of parts such as screws, lens caps, or other small components, unless such loss is reported immediately upon receipt of the product and deemed a manufacturing defect through our technical analysis. For example, a screw detaching after several weeks or months of use will be assessed based on whether it indicates an inherent manufacturing flaw or external factors like impact or improper tightening by the user.
• Aesthetic Changes: Minor imperfections or variations in natural materials (e.g., leather, wood) that do not affect the product's functionality.

How to Claim Warranty:

1. Contact Us: To initiate a warranty claim, please contact our support team at support@ambreux.com, providing your order number, a detailed description of the issue, and clear photos and/or videos illustrating the defect.
2. Initial Assessment: Our team will conduct an initial assessment based on the information provided.
3. Product Return for Technical Analysis: If the initial assessment suggests a potential manufacturing defect, you will be instructed to send the product back to us for thorough technical analysis.
   • Shipping Costs: The customer is responsible for the shipping costs to send the item for warranty assessment. If a manufacturing defect is confirmed, Ambreux will reimburse these shipping costs (with proof of expense) and cover the return shipping of the repaired or replacement item. If no manufacturing defect is found, the customer will be responsible for the return shipping cost.
4. Resolution:
   • Defect Confirmed: If a manufacturing defect is confirmed, we will, at our discretion, repair the product, replace it with an identical or similar model (if the original is unavailable), or issue a store credit/refund.
   • No Defect Found: If the issue is determined not to be a manufacturing defect (e.g., due to wear and tear, misuse, or accidental damage), the product will be returned to you with an explanation, and the return shipping costs will be your responsibility.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned under the 30-day policy. These include perishable goods, custom products (special orders or personalized items), and personal care goods (for hygiene reasons). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards under the 30-day return policy, but our 2-year warranty still applies to manufacturing defects on all eligible products regardless of purchase price.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can then make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As with our standard return policy, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return or warranty claim, and let you know if the refund (or other resolution) was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@ambreux.com.

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Aviso: Esta política tem caráter meramente informativo. Embora nos esforcemos para sermos justos e transparentes, as interpretações e resoluções específicas ficam a critério da Ambreux. Recomendamos a consulta a um profissional da área jurídica para garantir a plena conformidade com todas as leis de proteção ao consumidor aplicáveis ​​em suas regiões de atuação.