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Ambreux Returns and Warranty Policy

At Ambreux, we want you to be completely satisfied with your purchase. Please read our policy regarding returns, damaged items, and our 2-year warranty carefully.

30-Day Return Policy

You have 30 days after receiving your product to request a return.

For a return to be accepted, the product must be in the same condition in which you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@ambreux.com. If your return is accepted, we will send you instructions on how and where to send your package. Please note that returns must be sent only to the address provided. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at support@ambreux.com.

Damages and Issues, Initial Inspection

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us at support@ambreux.com within 48 hours of delivery. This allows us to assess and resolve the issue promptly.

Issues reported after this initial inspection period may be covered by our 2-year warranty, subject to its specific terms and conditions.

2-Year Warranty Policy, Manufacturing Defects

Ambreux stands behind the quality of its products. We offer a 2-year warranty from the date of purchase against manufacturing defects in materials and workmanship for all our sunglasses, watches, clothing, and accessories.

What Our Warranty Covers, Manufacturing Defects Only

Materials: Defects in the material components of the product, such as lens coating failures, structural integrity issues not caused by impact, or spontaneous material degradation.

Workmanship: Defects arising from the assembly or production process, such as improper stitching, loose components like screws that detach shortly after purchase due to incorrect fastening, or non-functional parts caused by faulty manufacturing.

What Our Warranty Does Not Cover

Our warranty specifically excludes issues arising from normal wear and tear, misuse, accidental damage, or a lack of proper care. This includes, but is not limited to:

Normal Wear and Tear: Scratches on lenses or watch cases, colour fading, material degradation over time, or general deterioration resulting from regular use.

Accidental Damage: Breakage, chips, dents, or scratches caused by drops, impacts, crushing, or other external forces.

Misuse or Abuse: Damage resulting from improper handling, unauthorised repairs or modifications, forcing components such as hinges, exposure to extreme temperatures, contact with harsh chemicals such as perfumes, solvents, or cleaning products not recommended for the product, or prolonged exposure to water, unless the product is specifically rated for such exposure.

Loss of Components: Loss of parts such as screws, lens caps, or other small components, unless the loss is reported immediately upon receipt of the product and is deemed to be a manufacturing defect following our technical analysis.

For example, a screw that becomes detached after several weeks or months of use will be assessed to determine whether it indicates an inherent manufacturing defect or was caused by external factors such as impact or improper tightening by the user.

Aesthetic Changes: Minor imperfections or variations in natural materials, such as leather or wood, that do not affect the functionality of the product.

How to Make a Warranty Claim

Contact Us: To initiate a warranty claim, please contact our support team at support@ambreux.com and provide your order number, a detailed description of the issue, and clear photos and/or videos showing the defect.

Initial Assessment: Our team will conduct an initial assessment based on the information provided.

Product Return for Technical Analysis: If the initial assessment suggests a potential manufacturing defect, you will be instructed to send the product back to us for a thorough technical analysis.

Shipping Costs: The customer is responsible for the shipping costs of sending the item for warranty assessment. If a manufacturing defect is confirmed, Ambreux will reimburse these shipping costs upon receipt of proof of payment and will cover the return shipping costs for the repaired or replacement item.

If no manufacturing defect is found, the customer will be responsible for the return shipping costs.

Resolution

Defect Confirmed: If a manufacturing defect is confirmed, we may, at our discretion, repair the product, replace it with an identical or similar model if the original is unavailable, or issue store credit or a refund.

No Defect Found: If the issue is determined not to be a manufacturing defect, for example, due to wear and tear, misuse, or accidental damage, the product will be returned to you with an explanation, and you will be responsible for the return shipping costs.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned under the 30-day policy. These include perishable goods, custom products such as special orders or personalised items, and personal care products for hygiene reasons.

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards under the 30-day return policy. However, our 2-year warranty still applies to manufacturing defects in all eligible products, regardless of the purchase price.

Exchanges

The fastest way to ensure that you receive what you want is to return the item you currently have. Once the return has been accepted and processed, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification.

As with our standard return policy, the item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return or warranty claim and let you know whether the refund, or another resolution, has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@ambreux.com.

Notice: This policy is provided for informational purposes only. Although we strive to be fair and transparent, specific interpretations and resolutions remain at Ambreux’s discretion. We recommend consulting a legal professional to ensure full compliance with all applicable consumer protection laws in the regions where you operate.